Return & Refund Policy

At Alzair Dates Dry Fruits, customer satisfaction and premium food quality are our highest priorities. We carefully inspect, grade, and hygienically seal all dates, laddus, stuffed dates, and gift packs prior to dispatch to ensure they reach you in pristine condition.

Given that our products are edible perishable food items, returns are accepted exclusively if: (a) the product received is damaged or defective; (b) the packaging seal was broken/tampered during transit; or (c) an incorrect item was delivered to you.

To be eligible for a replacement or refund, please notify our customer care team within 48 hours of receiving your parcel. Please provide your Order ID along with clear photographs or a short video showing the outer package and the damaged/incorrect product.

Due to strict food safety and hygiene guidelines, opened products that have been partially consumed or items returned without original packaging cannot be accepted for return or refund unless verified to be defective by our quality team.

Once you report an issue, our team will review the details within 24 business hours. If approved, we will either arrange a complimentary reverse pickup or immediately dispatch a fresh replacement batch at no additional cost.

Approved refunds are initiated immediately and credited back to your original payment method (Bank Account, UPI, Debit/Credit Card) within 5 to 7 business days. For Cash on Delivery (COD) orders, refunds will be transferred directly to your verified bank account or UPI ID.

You can cancel an order free of charge before it is dispatched from our fulfillment facility. Once the order has shipped and a tracking number is generated, standard cancellation is no longer possible.

If the outer shipping box appears severely crushed, torn, or opened upon delivery, please reject the package from the courier agent or record an unboxing video to assist with an expedited claims and replacement process.

Our customer care team is dedicated to providing quick and friendly resolutions. Email us at alzairdates@gmail.com, call +91 7052375313, or reach out directly on WhatsApp with your Order ID for immediate support.